Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
For Domestic Orders Within Pakistan, We Offer Standard Shipping Options Through Trusted Carriers Such As TCS, Leopards Courier, And Pakistan Post. Expect Your Items To Arrive Within 3-4 Business Days After Dispatch.
In Karachi, We’re Proud To Offer Same-Day Delivery Through Our Dedicated Logistics Network, Ensuring You Receive Your Purchases Promptly And Hassle-Free.
Do You Ship Internationally?
Our International Customers, We Partner With Leading Courier Services Like FedEx And TCS To Deliver Your Orders Worldwide. Please Note That International Shipping Times May Vary Depending On Your Location And Customs Regulations.
How Long Will It Take To Get My Package?
Expect Your Items To Arrive Within 3-4 Business Days After Dispatch.
PAYMENT
What Payment Methods Are Accepted?
At ShopCarlo, we offer convenient payment options to suit your preferences:
JazzCash,
Credit/Debit Card (Bank Alfalah),
EasyPaisa,
Cash on Delivery (COD)
Choose the method that works best for you and shop with confidence.
Is Buying On-Line Safe?
Shopping online at ShopCarlo is safe and secure. We use encrypted payment systems to protect your financial information, and your personal details are always kept private. You can check reviews from other shoppers before making a purchase, and if you're not satisfied, we offer easy returns or exchanges. Rest assured, your online shopping experience with us is protected every step of the way.
Order & Retunrs
How do I place an Order?
Placing an order at ShopCarlo is quick and easy! Just browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment details, then click "Place Order." You'll receive a confirmation email with your order details. Need help? Our customer support team is here for you. Happy shopping!
How Can I Cancel Or Change My Order?
If you need to cancel or change your order at ShopCarlo, simply reach out to our customer support team with your order number and details of the desired changes. We'll do our best to accommodate your request, especially if your order hasn't been processed or shipped yet. Once confirmed, we'll notify you via email. Get in touch with us promptly, and we'll take care of the rest!
Do I need an account to place an order?
No , There is no need to signup to place order .
How Do I Track My Order?
Simply click on the tracking number link provided in the email, and you'll be directed to the carrier's website where you can view the status and location of your package in real-time. If you have any questions or encounter any issues with tracking your order, feel free to reach out to our customer support team, and we'll be happy to assist you
How Can I Return a Product?
Simply contact our customer support team within [X] days of receiving your order to request a return. Once approved, we'll provide you with a return authorization number and instructions. Carefully package the item in its original condition and ship it back to us using a trackable shipping method. Once we receive and inspect the return, we'll process your refund or exchange according to our policy. If you have any questions or need assistance, feel free to reach out to our customer support team. We're here to help!