Shipping Policy – Shop Carlo
Last Updated: October 22, 2026
At Shop Carlo, we make it easy to shop for an artificial Christmas tree online and prepare your home for the holiday season. Whether you’re looking for a pre-lit Christmas tree, a traditional festive centerpiece, or a Christmas tree for sale at a great value, we aim to provide a smooth shopping and delivery experience.
Our goal is to make buying an artificial Christmas tree online convenient for customers throughout the United States.
Shipping Locations Across the USA
Shop Carlo offers shipping across all 50 US states, subject to product availability and eligible delivery addresses.
Whether you’re searching online for an artificial Christmas tree near you or comparing Christmas trees for sale from the comfort of your home, you can browse our available selection and place your order directly through ShopCarlo.com.
Shipping availability and applicable charges will be confirmed at checkout.
Order Processing Time
Orders are processed after successful placement and payment confirmation. Additional preparation time may be required depending on product availability and order volume.
During the Christmas tree sale season, Black Friday, Cyber Monday, and the weeks leading up to Christmas, processing times may vary due to increased demand.
Christmas Tree Delivery Time
Our estimated delivery time is 7–10 business days across all 50 US states.
This estimated timeframe applies to eligible orders shipped to addresses throughout the United States, including orders for artificial Christmas trees and pre-lit Christmas trees.
Business days generally exclude weekends and applicable public holidays. Actual delivery times may vary depending on order processing, product availability, carrier operations, and the destination address.
We recommend ordering your Christmas tree early to allow sufficient time for delivery before Christmas Day.
Shipping Charges
Applicable shipping fees will be displayed at checkout before you complete your purchase.
Any free shipping offers or Christmas tree sale promotions will be subject to the terms and conditions displayed on our website.
Please review your order summary carefully before completing your purchase.
Shipping Artificial and Pre-Lit Christmas Trees
Artificial Christmas trees and pre-lit Christmas trees may require special packaging due to their size, weight, and included components.
Depending on the product and shipping arrangements, an order may arrive in multiple packages.
Before purchasing, review the product description for tree height, lighting features, included accessories, packaging details, and other specifications.
If you’re comparing options such as a real Christmas tree and an artificial Christmas tree, consider the product details, convenience, storage requirements, and long-term use when choosing the right option for your home.
Order Tracking
When tracking is available, shipment details will be provided after your order has been dispatched.
Please allow the carrier time to update the tracking information. If your shipment appears delayed or the tracking information is unavailable, contact our customer support team with your order number.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including street address, city, state, and ZIP code.
If you need to change your address, contact us as soon as possible. We will try to assist before dispatch, but changes cannot be guaranteed once an order has shipped.
Additional delivery charges may apply if a shipment requires redelivery due to incorrect or incomplete address information.
Delayed, Damaged, or Missing Orders
Although we aim to deliver orders within the estimated 7–10 business day timeframe, delays may occur due to severe weather, carrier disruptions, seasonal demand, or other circumstances beyond our control.
If your Christmas tree has not arrived within the estimated delivery window, or if your order arrives damaged or incorrect, contact our customer support team with your order number and relevant details.
Damaged or incorrect products will be handled in accordance with our Return and Refund Policy.
Frequently Asked Questions
How long does shipping take at Shop Carlo?
Our estimated delivery time is 7–10 business days for eligible orders shipped to any of the 50 US states.
Can I buy an artificial Christmas tree online and have it delivered to my state?
Yes. Shop Carlo offers shipping across all 50 US states, subject to product availability and eligible delivery addresses.
Can I order a pre-lit Christmas tree from Shop Carlo?
You can browse our available Christmas tree selection on ShopCarlo.com to check current product availability and specifications.
Should I order my Christmas tree early?
Yes. Ordering early is recommended, particularly during the Christmas tree sale season, to allow enough time for order processing and delivery before the holidays.
- Contact Us
For questions about shipping, delivery estimates, or an existing order, please contact us through the contact information provided on ShopCarlo.com.
Thank you for choosing Shop Carlo for your Christmas shopping. We look forward to helping you make your holiday season special.